Job Title

Amsterdam/ Project Manager SAP ERP

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Job Description

Team and department: CoE Project Delivery

Location:             Amsterdam

Start                     ASAP

Enddate              31-12-2017

Hours per week 40

Possibility to Extent        YES (this position is needed for a longer period)

Category                            URGENT

Feedback / Interview   Directly after offers; interview will be scheduled end of the week 6-10-2017 or beginning next week (9-10-2017 / 10-10-2017)

  1. Scope of the job

Job purpose:     Global Information Services (GIS) has a worldwide responsibility for all IT processes, solutions and services. The aim is to further enhance Global Functions by delivering common business driven solutions and services.


Global Solutions (GS) covers the collaborative management of business relationships and the design, development and implementation of common solutions by following a consistent and rigorous programme and project management methodology.

The Project Manager manages and delivers a project in accordance with GIS processes and governance, and within scope, quality, budgetary and time targets. This entails project scoping, planning, execution, managing transitions and evaluation. Depending on the type of project, s/he will also be responsible for:

  • Developing win-win, collaborative relationships that add clear value to all internal and external stakeholders
  • Understanding the end-to-end service not just the technical components and impact from a user’s perspective
  • Collating and analysing financial information to ensure value driven decision are made and  the impact to the organisation is clearly articulated
  • Actively embracing and promoting change, especially from a business perspective
  • Leading by example and actively engaging and motivating their project teams

Key responsibilities:

Scope Management

  • Confirm business requirements (Functional and non-Functional), solution architecture and defining the projects boundary and what is in and out of scope

Planning Deliverables & Resources

  • Ensure business requirements are translated into solutions that are in line with the IT strategy and enterprise architecture
  • Develop delivery plans for end to end solutions containing business and technical components, including a deployment roadmap and transition to the support organisation
  • Manage all aspects of delivering the complete solution, business and technical, according to the agreed scope, quality, budget and time
  • Manage and report on project planning, progress, financials, issues and risks according HDM standards
  • Manage and report on project, programme and portfolio progress, issues and risks dependencies and mitigate risks and issues that influence successful execution of the overall portfolio
  • Develop and manage the execution, deployment and transition plans across the functions and OpCos
  • Agree on the most impactful delivery, GIS operational and business KPIs and stabilisation metrics, set the baseline and monitor them together with our partners and the business  
  • Manage intra- and interdependencies closely collaborate with impacted stakeholders within Global Solutions or external to manage dependencies and mitigate risk
  • Define, plan, request and secure resources/skills to meet project and programme requirements
  • Deliver the programme/project within scope, time and budget and in line with methodology, policies, standards and working practices
  • Make sure 3rd party delivers their products (deliverables), to agreed quality and acceptance criteria and within the agreed contractual framework

Financial Management

  • Manage project budget decisions as well as financial risks and opportunities
  • Develop a robust business case that clearly identifies the total cost of ownership of the solution business benefits and quantifies business value and benefits (for smaller projects benefits should be clearly articulated)
  • Construct cost plan, secure funding and actively manage and control spend, forecasts and budgets

Risk,  Issue & Quality Management

  • Conduct a business and technical risk assessment and implementing a plan of action with clear ownership to mitigate risk
  • Proactively identify, manage and mitigate risks and issues during the lifecycle of the project
  • Work with Global Audit to build action plans to address audit findings
  • Collaborate and align with the IT Office on Quality Assurance
  • Create, manage and maintain RAIL (risks, actions, issue log) relevant to role

Collaboration, Relationship & Stakeholder Management

  • Identify and actively engage key internal and external stakeholders and establish collaborative, win-win relations
  • Motivate and manage high-performing, cross-functional and multi-disciplined project teams that are focused on delivering the end-to-end solution
  • Actively engage people to ensure the right team is in the right place at the right time and foster an open and safe project environment for the team to work effectively and efficiently
  • Ensure the project team understand the solution from a user’s perspective and actively manage the transitions of the solution to the Run organisation
  • Act as counterpart to local staff responsible for transition
  • Closely collaborate with peers in Global CoE Programme Delivery to manage dependencies in the overall GIS project portfolio
  • Ensure (and monitor) that transitions in the business are guided professionally and in alignment with amongst others Centres of Excellence, Global Application Services, Global Infrastructure & DataServices and the Regional IT Directors and monitor transition progress
  • Coordinate change management initiatives of different OpCos to ensure integrity of the delivered solutions
  • Be able to prepare and present translation of IT solutions and services into business benefits on senior management level
  • In partnership with the Business, achieve organisational transformation objectives by managing impacts and driving organisational change  

Project Governance

  • Establish a project governance organisation with clear roles and responsibilities and an effective process for escalating issue and communicating decisions

Contract Management

  • Ensure contract scope, terms and conditions are fully understood and suppliers managed within the agreed engagement rules and governance
  • Identify (external) source options ensuring optimal value for money and quality in conjunction with (the IT Office team) and Security Officer


  • Contribute to the development and sharing of methodologies and industry best practices


  1. Business context

Reports to :        (Global) Programme Manager

Key contacts and contact purpose:          Internal:              •             Collaborate with  other (Global) Programme Managers and employees from other GIS departments to ensure successful delivery of programme

  • Works closely with CoE Programme Delivery team, Managers (Global) CoE, (Global) Programme Managers and Regional IT staff to establish One Build team
  • Collaborate with the Supplier Manager and Procurement to negotiate contracts with preferred suppliers
  • Collaborate with representatives from the Global Functions, including (Delegated) Functional Owners, Global Function Programme- and Project Managers to ensure that programme and project delivery is in line with Global Functions demand and requirements
  • Collaborate with regional and local representatives, including Business Managers, IT Managers, Process Owners and Programme- and Project Managers  to ensure that programme and project delivery is in line with regional and local demand and requirements
  • Collaborate with the IT Asset & License Manager and Information & Security Manager to ensure that licenses and security related to (new) Global Solutions get sufficient attention in projects

                External:              •             Global vendors and implementation partners delivering programme and project resources

Measures of success / KPI’s:       •             The programme or project approach is aligned to the Delivery Methodology

  • The programme or project and resource plan meets predefined quality thresholds
  • Programme and project reports meet predefined quality thresholds
  • Each programme and project has a clear benefits case, including a sound financial plan and benefits which are quantified as much as possible
  • Risk and issue management meets predefined quality thresholds
  • Programme and project deliverables are supported by clear quality and acceptance criteria
  • Programme or project utilisation should exceed 75%

Challenges:        •             Complicated stakeholder field


  1. Position profile

Experience / skills required:         •             Relevant and recent experience leading projects from start to finish in multiple of the areas below:

  • Large scale technical / infrastructure projects
  • Investment, divestment & business integration projects
  • Large scale solution build & deployments across multiple OpCos
  • Large scale Master Data Management rollout projects
  • Digital (not marketing) projects
  • Relevant and recent experience leading projects in multiple industrial segments
  • Relevant and recent experience in managing external vendors, resources and contracts
  • Relevant and recent experience leading projects in multiple geographic locations, time zones and cultures
  • Relevant and recent experience in execution of business change management as part of a project
  • Relevant and recent experience in smoothly transitioning (technical) project deliverables to the standing (RUN) organisation
  • Proven ability to translate complex technical concepts to business language and vice versa
  • Professional qualification in a structured, industry-accepted standard project management methodology (e.g. PRINCE2)



  • Fluent English


Functional Competencies:           

GIS Strategy Contribution

Governance & Policy Definition

Quality Management

Project & Programme Management

Solution Deployment

Organisational Change Management

Risk Management

Client Management

Supplier Service Management            

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