Job Title

Amsterdam / Infrastructure Specialist Central Europe

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Job Description

Startdatum: zsm Einddatum: in overleg

Inzet: 40 uur per week

Datum intakegesprek: zsm

Tarief vrij



– Accountable for Specialist and Technical Hands on Support of Services within a  delivery geography in IS

– In support of overall Supply of IT Infrastructure, responsible for:

o Providing technical SME  to Cluster Manager / Team Lead to help manage service deployments, upgrades and other changes in cluster

o Providing support to the cluster / team for  roll out of new services, interfacing between the category and regional delivery teams

o Other elements of the role are: Investigate escalations identified to service solution issues in cluster from category teams including coordinating between suppliers and Category team

o Undertake retained supply activities as agreed with category

– Collaborating or being consulted on:

o As appropriate, coordinate resources in specific geography including people management of support analysts

– Differentiating role factors:

o Knowledge Business Process: Has good knowledge of all business processes including relation to the own discipline and anticipates the technical and functional   consequences. Has contact on own initiative with internal customers.

o Analysis: Draws conclusions based on analysis within technical and functional discipline (e.g. analysis of functional consequences because of configuration changes) and gives advice on optimizing existing practice

o Guidance: Works under supervision within work agreements; work is monthly reviewed by manager. Sets priorities on own initiative and discusses planning and operational plan with suppliers and internal customers

o Procedures, Processes & Tools Contributes to new policies, procedures, processes, tools and systems  for a technical discipline (e.g. security) and improves/optimizes existing policies, procedures, processes, tools and systems  (e.g. IM manual chapter)

o Advisory Level: Analyses and advises on different alternatives (tactical analysis) and ensures the implementation of proposed solutions/advices

o Expertise: Professional with broad and/or extensive knowledge in own specialized field built on an understanding of the theoretical concepts and principles and their specific technical and functional context




– At least >10 years relevant work experience in IM functions

– At least >10 years relevant experiences in PBX / IPT domains

– Good knowledge of firewalls is definitely an advantage

– Good general managerial and communication skills

– Excellent knowledge of IT Infrastructure within AkzoNobel (especially cluster)

– Excellent understanding of the main functional and architectural elements and requirements

– Experience in regional Infrastructure Services service delivery management and operational support

– Experience working in another area of IM and/or company

– ITIL v3 Foundation Certified        

– Cisco certified

– Good project management skills



– Able to stay calm under pressure and deal with operational / tactical issues whilst primarily focusing on strategic ambitions

– Good communication skills with customers, suppliers, and colleagues at all levels in the organization

– Good organizational skills

– Good interpersonal skills

– Technical Subject Matter Expert in Infrastructure technologies with relevant certifications

– Good balance between  technical and business skills

– ITIL v3 Foundation Certified

– Able to work independently

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